Privacy Policy

ShieldPoint (“ShieldPoint,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, protect, and retain personal information when you visit or use our websites, request a quote, book a service, purchase a service, contact us, or otherwise interact with ShieldPoint.

This Privacy Policy applies to:

• shieldpoint.ca
• ShieldPoint’s Home Inspection website and related pages or subdomains
• ShieldPoint’s Pest Control website and related pages or subdomains
• Online forms, booking forms, quote requests, email communications, and other digital services operated by ShieldPoint

1. Who We Are

ShieldPoint provides professional property-related services, including home inspection, pest control, pest management, property assessment, and related services.

2. Personal Information We Collect

Depending on how you interact with ShieldPoint, we may collect information that identifies you or can reasonably be associated with you.

Contact Information

• Full name
• Email address
• Telephone number
• Mailing or service address
• Preferred method of contact

Service Information

When you request or purchase a service, we may collect:

• Property address
• Property type
• Details about the requested service
• Information about the property relevant to providing the service
• Appointment and scheduling information
• Access instructions
• Service history
• Information you voluntarily provide about property conditions, concerns, or pest activity

Payment and Transaction Information

If you purchase services from ShieldPoint, we may collect information necessary to process the transaction, including billing information, payment status, transaction details, and invoice information.

Where payment is processed through a third-party payment provider, payment card information may be collected and processed directly by that provider rather than stored by ShieldPoint.

Communications

We may retain information contained in communications between you and ShieldPoint, including:

• Emails
• Phone call notes
• Online form submissions
• Appointment requests
• Customer service communications
• Feedback and reviews

Website and Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Approximate geographic information
• Date and time of visits
• Website interaction information

3. How We Collect Information

We may collect personal information:

• Directly from you when you submit a form
• When you request a quote
• When you schedule an appointment
• When you contact us by phone, email, or other communication methods
• When you purchase or use our services
• Through cookies and similar technologies
• Through website analytics tools
• Through service providers assisting us with website, scheduling, communication, payment, or marketing functions
• From publicly available sources where permitted by law

4. How We Use Personal Information

We may use personal information for reasonable and appropriate business purposes, including:

• Responding to inquiries
• Providing estimates and quotations
• Scheduling appointments
• Providing home inspection services
• Providing pest control services
• Preparing reports and service documentation
• Processing payments
• Communicating with customers
• Providing customer support
• Managing customer accounts and records
• Improving our services and website
• Maintaining business records
• Detecting and preventing fraud, misuse, or security incidents
• Complying with legal and regulatory requirements
• Protecting our legal rights and interests
• Sending service-related communications
• Sending promotional communications where permitted by law and where appropriate consent has been obtained

5. Consent

Where required by applicable law, ShieldPoint will obtain meaningful consent before collecting, using, or disclosing personal information.

Depending on the circumstances, consent may be express or implied where permitted by applicable law.

You may withdraw consent to certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice.

If you withdraw consent, we will explain the potential consequences where applicable. Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.

6. Marketing Communications

If you provide your contact information, we may contact you regarding:

• Requested services
• Quotes
• Appointments
• Service updates
• Customer service matters
• Follow-up communications
• Promotions and marketing, where permitted by law

You may unsubscribe from promotional email communications by using the unsubscribe mechanism included in the message or by contacting us at shieldpointhomeinspection@gmail.com.

Unsubscribing from marketing communications does not prevent us from sending important service-related or transactional communications.

7. Cookies and Similar Technologies

Our websites may use cookies, pixels, analytics tools, and similar technologies.

These technologies may help us:

• Keep the website functioning
• Remember preferences
• Understand website usage
• Measure website performance
• Improve website functionality
• Understand advertising performance
• Provide relevant marketing where permitted

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

8. Third-Party Service Providers

ShieldPoint may use third-party providers to support our business operations.

These providers may assist with:

• Website hosting
• Website analytics
• Email delivery
• Customer relationship management
• Appointment scheduling
• Payment processing
• Advertising and marketing
• Cloud storage
• Communication services
• IT and security
• Document management

We expect service providers handling personal information on our behalf to use appropriate safeguards and only process information for authorized purposes.

9. Disclosure of Personal Information

ShieldPoint does not sell your personal information as a business practice.

We may disclose personal information when reasonably necessary to:

• Provide requested services
• Process payments
• Operate our website and business
• Use authorized service providers
• Meet legal or regulatory requirements
• Respond to lawful requests
• Protect our customers, employees, property, or business
• Detect or prevent fraud or security incidents
• Establish, exercise, or defend legal claims

We may also disclose information where you have provided consent or where disclosure is otherwise permitted or required by applicable law.

10. Cross-Border Processing

Some service providers used by ShieldPoint may store or process information outside Canada.

When personal information is processed in another country, it may be subject to the laws of that country and may be accessible to courts, law enforcement, or regulatory authorities in that jurisdiction.

ShieldPoint takes reasonable steps to select service providers and safeguards appropriate to the sensitivity of the information involved.

11. Protection of Personal Information

ShieldPoint uses reasonable administrative, technical, and physical safeguards designed to protect personal information against:

• Unauthorized access
• Loss
• Theft
• Misuse
• Disclosure
• Alteration
• Destruction

Examples may include access controls, secure systems, password protections, restricted access, employee practices, and other appropriate safeguards.

No method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

12. Privacy Breaches

If ShieldPoint experiences a privacy breach, we will assess the incident and take appropriate steps in accordance with applicable privacy laws.

Where legally required, we will notify affected individuals and/or regulatory authorities.

13. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain business records, resolve disputes, enforce agreements, meet legal requirements, and protect our legitimate business interests.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When information is no longer required, we will take reasonable steps to securely destroy, delete, or anonymize it, subject to applicable legal and business requirements.

14. Access to Your Personal Information

Subject to applicable law, you may request access to personal information that ShieldPoint holds about you.

You may also request correction of inaccurate or incomplete information.

To make a privacy request, contact us:

We may need to verify your identity before processing an access or correction request.

15. Accuracy of Information

We rely on customers to provide accurate and current information.

If your information changes or you believe information we hold about you is inaccurate, please contact us so that we can update our records where appropriate.

16. Children’s Privacy

Our websites and services are intended for adults and are not directed toward children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

17. Links to Other Websites

Our websites may contain links to third-party websites.

ShieldPoint is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this policy.

Your continued use of our websites after an updated Privacy Policy is posted constitutes use subject to the updated policy to the extent permitted by applicable law.

19. Questions and Privacy Complaints

If you have a question, concern, or complaint about how ShieldPoint handles your personal information, please contact us first.

We will review and respond to privacy concerns in accordance with our policies and applicable law.

Where applicable, individuals may also have the right to bring a privacy complaint to the relevant privacy regulator.

20. Governing Privacy Requirements

This Privacy Policy is intended to operate in accordance with applicable Canadian federal and provincial privacy legislation.

Depending on ShieldPoint’s business structure, activities, and the nature of the information collected, different privacy legislation may apply.

Nothing in this Privacy Policy limits any rights that cannot lawfully be excluded under applicable legislation.

Contact ShieldPoint

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Shieldpoint
Brampton, Ontario, Canadaa

Email: shieldpointhomeinspection@gmail.com
Phone: +1 (437) 599-2177