Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the ShieldPoint website and your purchase or use of services provided by ShieldPoint.

By accessing our website, requesting a quote, booking a service, or using our services, you agree to these Terms, together with any applicable service agreement, quotation, estimate, invoice, booking confirmation, or other written agreement provided by ShieldPoint.

If there is a conflict between these website Terms and a specific written service agreement signed by you and ShieldPoint, the specific service agreement will govern to the extent of the conflict.

1. About ShieldPoint

ShieldPoint provides professional property-related services, which may include:

• Home inspection services
• Pest control and pest management services
• Property assessment services
• Inspection reports
• Pest treatment and follow-up services
• Other related services described on our websites

2. Website Use

You may use our website for lawful purposes only.

You agree not to:

• Use the website for unlawful purposes
• Attempt to gain unauthorized access to our systems
• Interfere with the operation or security of the website
• Introduce malicious software, viruses, or harmful code
• Copy or reproduce website content without permission
• Misrepresent your identity
• Submit false, misleading, or fraudulent information
• Use the website to harm ShieldPoint or another person

ShieldPoint may restrict or terminate access to the website where reasonably necessary or where misuse is suspected.

3. Website Information

We make reasonable efforts to keep the information on our website accurate and current.

However, website content may contain general information and may not always reflect the most current service availability, pricing, scheduling, promotions, or service conditions.

Information on the website should not be treated as a substitute for a professional inspection, assessment, engineering advice, legal advice, or other professional advice unless expressly stated.

4. Quotes and Estimates

Any quote or estimate provided by ShieldPoint may be based on information available to us at the time and may be subject to:

• Property characteristics
• Service scope
• Site conditions
• Accessibility
• Required materials or equipment
• Additional services requested
• Conditions discovered during service
• Applicable taxes
• Other factors reasonably affecting the cost of providing the service

A quote does not automatically constitute acceptance of a service contract unless expressly stated.

5. Booking and Appointments

Appointments are subject to availability.

Customers are responsible for providing accurate contact information, property address, appointment details, access instructions, and relevant property information.

ShieldPoint may need to reschedule an appointment because of weather, safety conditions, access problems, emergencies, staffing issues, equipment issues, or other circumstances outside our reasonable control.

We will make reasonable efforts to notify customers of material scheduling changes.

6. Home Inspection Services

Home inspection services are performed within the scope agreed upon with the customer and subject to applicable Ontario requirements.

A home inspection is generally a visual and non-invasive evaluation of applicable components and conditions of a property within the agreed inspection scope.

A home inspection is not a guarantee that a property is free from defects, deficiencies, damage, or future problems.

Where required by applicable Ontario law, a written home inspection agreement will be provided and will govern the inspection services.

7. Limitations of Home Inspections

Unless expressly included in the agreed scope, a home inspection may not include:

• Destructive testing
• Opening walls, ceilings, floors, or finished surfaces
• Moving permanently installed or heavy items
• Dismantling equipment
• Excavation
• Destructive investigation
• Laboratory testing
• Environmental testing
• Specialized engineering analysis
• Structural engineering certification
• Mold testing
• Asbestos testing
• Lead testing
• Radon testing
• Water quality testing
• Sewer scope inspection
• Specialized pest or termite inspection
• Specialized electrical, plumbing, HVAC, roofing, or structural engineering analysis beyond the agreed inspection scope

ShieldPoint may recommend additional assessment by an appropriately qualified specialist where conditions appear to require expertise or testing outside the inspection scope.

8. Hidden or Inaccessible Conditions

Some defects or conditions may not be visible or reasonably discoverable during a visual and non-invasive inspection.

Examples may include:

• Concealed defects
• Defects behind finished surfaces
• Intermittent conditions
• Weather-related conditions
• Inaccessible areas
• Conditions that arise after the inspection
• Latent structural issues
• Concealed moisture
• Hidden plumbing or electrical issues
• Conditions caused by subsequent alterations or repairs

The absence of a comment in an inspection report does not necessarily mean that a component or condition is defect-free.

9. Home Inspection Reports

Where a report is provided, it reflects observations made at the time of inspection and within the agreed scope.

Customers should review the report in its entirety, including observations, limitations, exclusions, qualifications, and recommendations.

The report should not be interpreted as a prediction of future property conditions or future performance of components.

10. Customer Responsibilities for Home Inspections

Customers are responsible for:

• Providing reasonable access to the property
• Disclosing known concerns or relevant information
• Ensuring utilities and systems intended to be inspected are safely accessible and operational where appropriate
• Removing personal belongings or obstacles where necessary
• Ensuring pets are safely secured
• Informing ShieldPoint about known hazards

ShieldPoint may decline to inspect an area where access or inspection would create an unreasonable safety risk.

11. Pest Control Services

Pest control services are provided according to the agreed treatment plan, service description, and applicable laws and regulations.

Results may vary depending on:

• Type of pest
• Severity of infestation
• Property condition
• Access to affected areas
• Sanitation
• Moisture
• Structural conditions
• Customer compliance with preparation instructions
• Weather and environmental conditions
• Re-entry or treatment restrictions
• Behaviour and biology of the pest

Pest control services do not guarantee that pests will never return.

12. Customer Responsibilities for Pest Control

Customers must follow all reasonable preparation, treatment, safety, and post-treatment instructions provided by ShieldPoint.

Depending on the service, customers may be required to:

• Remove or cover food
• Secure pets
• Vacate treated areas
• Remove or protect sensitive items
• Repair conditions contributing to infestation
• Maintain appropriate sanitation
• Address moisture or structural issues
• Follow re-entry instructions
• Complete required preparation before treatment

Failure to follow required instructions may reduce treatment effectiveness and may require additional services.

13. Pesticide Use and Licensing

Where pest control services involve pesticides, ShieldPoint will comply with applicable Ontario requirements.

Customers must follow all product-specific safety instructions and re-entry instructions provided by ShieldPoint in connection with a treatment.

14. Treatment Results and Follow-Up

Certain pest problems may require multiple treatments or follow-up visits.

Unless expressly stated in writing, ShieldPoint does not guarantee complete elimination of pests after a single treatment.

Any warranty, guarantee, follow-up treatment, or service commitment will be governed by the specific written service agreement or service documentation provided to the customer.

15. Safety

ShieldPoint may refuse or postpone work where conditions create an unreasonable risk to customers, employees, contractors, occupants, pets, property, or the environment.

Customers must disclose known hazards, including dangerous animals, unsafe structures, chemical hazards, or other conditions that may affect service safety.

16. Payment

Unless otherwise agreed in writing, payment is due according to the applicable invoice, quotation, booking confirmation, or service agreement.

• Applicable taxes are payable in addition to the quoted price unless expressly stated otherwise.
• Additional services requested by the customer may result in additional charges.
• Payment methods may be subject to availability and the applicable service agreement.
• Any disclosed cancellation or missed-appointment charges will be subject to applicable law.

Nothing in these Terms is intended to override mandatory consumer protection requirements.

17. Cancellation and Rescheduling

Cancellation and rescheduling terms may vary depending on the service booked and the applicable service agreement.

Customers should contact ShieldPoint as soon as possible if they need to cancel or reschedule an appointment.

Nothing in these Terms removes or restricts cancellation rights or other consumer rights that cannot legally be excluded under applicable Ontario or Canadian law.

18. Consumer Protection Rights

Nothing in these Terms is intended to waive, exclude, or restrict any statutory consumer rights that apply to a customer.

Where applicable legislation provides rights or remedies that conflict with these Terms, the applicable legislation will prevail.

19. Intellectual Property

Unless otherwise stated, ShieldPoint owns or has permission to use the content appearing on its websites, including:

• Logos
• Branding
• Text
• Graphics
• Photographs
• Videos
• Website design
• Reports and templates

You may not reproduce, distribute, modify, publish, or commercially exploit ShieldPoint website content without prior written permission, except where permitted by law.

20. Third-Party Websites and Services

Our website may contain links to third-party websites or services.

ShieldPoint does not control and is not responsible for third-party websites, content, privacy practices, security practices, availability, or services.

Use of third-party services may be subject to their own terms and policies.

21. Reviews and Customer Feedback

If you voluntarily provide a review, testimonial, photograph, comment, or other feedback to ShieldPoint, we may use that material for legitimate business and marketing purposes where permitted by law and subject to any consent or agreement applicable to the submission.

ShieldPoint will not knowingly misrepresent a customer’s experience.

22. Service Limitations

ShieldPoint will provide services in accordance with the applicable agreement and applicable professional, regulatory, and legal requirements.

However, certain outcomes cannot reasonably be guaranteed.

• A home inspection cannot guarantee that a property has no hidden or future defects.
• A pest treatment cannot guarantee that pests will never return.
• An inspection report cannot predict future deterioration or future events.
• A treatment cannot eliminate conditions outside ShieldPoint’s reasonable control.

23. Limitation of Liability

To the maximum extent permitted by applicable law, ShieldPoint will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or services, except where such limitation is prohibited by law.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

Any limitation of liability applicable to a specific paid service will be governed by the applicable written service agreement and applicable law.

24. Indemnification

To the extent permitted by law, you agree to indemnify and hold ShieldPoint, its owners, employees, contractors, and authorized service providers harmless from claims, losses, liabilities, or expenses arising from:

• Your unlawful use of the website
• Your violation of these Terms
• Your provision of materially false or misleading information
• Your failure to follow reasonable service instructions
• Your intentional or negligent misuse of our services

This provision does not apply to the extent that such indemnification would be prohibited by applicable law.

25. Force Majeure

ShieldPoint will not be responsible for delays or failures caused by circumstances beyond its reasonable control, including:

• Severe weather
• Natural disasters
• Fire
• Flood
• Power failures
• Labour disruptions
• Government actions
• Public emergencies
• Transportation disruptions
• Supplier failures
• Equipment failures
• Other circumstances beyond reasonable control

We will make reasonable efforts to minimize the impact of such events and reschedule affected services where appropriate.

26. Privacy

Your use of our website and services is also governed by the ShieldPoint
Privacy Policy.

The Privacy Policy explains how ShieldPoint collects, uses, discloses, safeguards, and retains personal information.

27. Changes to These Terms

ShieldPoint may update these Terms from time to time to reflect changes in our services, business practices, technology, or legal requirements.

Updated Terms will be posted on our website with a revised “Last Updated” date.

Changes will not retroactively modify a service agreement already entered into unless permitted by law or agreed by the parties.

28. Governing Law

These Terms are governed by the laws applicable in the Province of Ontario and the applicable laws of Canada.

Any dispute will be subject to the jurisdiction of the courts or other legally applicable dispute-resolution mechanisms in Ontario, subject to any mandatory rights or protections provided by applicable law.

29. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally permitted.

The remaining provisions will continue in effect.

30. Entire Agreement

These Terms, together with any applicable service agreement, quotation, estimate, booking confirmation, invoice, and other written agreement between ShieldPoint and the customer, constitute the applicable agreement concerning the relevant services.

Where a specific written service agreement contains service-specific terms that conflict with these website Terms, the specific service agreement will control to the extent of the conflict.

31. Contact ShieldPoint

If you have questions about these Terms or ShieldPoint services, please contact us: